Card Haven

Effective 2 September 2026

Welcome to Card Haven's Privacy Policy

Card Haven respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website, dine at our grillhouse, or participate in offline poker activities in our card lounge.

This policy applies to all interactions with Card Haven, including our website, restaurant, private dining, and offline poker events.

We do not engage in online gambling, betting, or monetary transactions. All poker activities are social and offline.

By using our services, you agree to the practices described in this policy.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you make a reservation, book a private dining event, join a poker night, or contact us. This may include your name, email address, phone number, and any dietary preferences or accessibility needs.

  • Reservation details: date, time, party size, and special requests.
  • Poker event registration: name, contact details, and any poker experience level you choose to share.
  • Feedback and inquiries: any information you include in messages to us.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, such as your IP address, browser type, device information, and pages visited. This helps us improve our website and understand how visitors interact with our content.

  • Cookies and similar tracking technologies (see Cookies and Tracking section).
  • Log files: IP address, browser type, referring pages, and timestamps.
  • Device information: operating system, screen resolution, and language settings.

Information from Offline Poker Activities

When you participate in offline poker sessions, poker nights, or poker events at our card lounge, we may collect information related to your participation, such as your name, contact details, and any preferences you express for seating or game types like Texas Hold'em.

  • We do not collect financial information or process any monetary transactions.
  • Chips are used solely as game tokens and have no cash value.
  • We may record attendance for event management and safety purposes.

How We Use Your Information

Providing and Improving Our Services

We use your information to manage reservations, coordinate private dining events, organise poker nights and poker events, and respond to your inquiries. We also use aggregated data to improve our menu, card lounge experience, and website functionality.

  • Reservation management: confirm bookings, send reminders, and accommodate special requests.
  • Event coordination: communicate details about poker events, Texas Hold'em sessions, and private functions.
  • Customer support: address feedback and resolve issues.

Marketing and Communications

With your consent, we may send you updates about upcoming poker nights, special dining offers, and card lounge news. You can opt out at any time by contacting us or using the unsubscribe link in our emails.

  • We do not sell your personal information to third parties.
  • Marketing communications are sent only if you have opted in.
  • You can manage your preferences by contacting [email protected].

Legal and Safety Obligations

We may use your information to comply with legal requirements, enforce our terms and conditions, and ensure the safety and security of our guests and staff in the card lounge and restaurant.

  • Compliance with Australian privacy laws.
  • Fraud prevention and security monitoring.
  • Incident reporting and emergency contact.

Cookies and Tracking

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and improve your browsing experience.

  • Session cookies: temporary and deleted when you close your browser.
  • Persistent cookies: remain on your device until they expire or are deleted.
  • First-party cookies: set by Card Haven.
  • Third-party cookies: set by services we use, such as analytics providers.

How We Use Cookies

We use cookies to analyse website traffic, remember your preferences, and enhance your experience when exploring our restaurant and offline poker offerings. We do not use cookies for online gambling or betting purposes.

  • Analytics cookies: help us understand how visitors use our site.
  • Functional cookies: remember your choices, such as language or region.
  • No advertising cookies are used for targeted ads.

Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

  • Most browsers allow you to block or delete cookies.
  • For more information, visit your browser's help pages.
  • You can also use browser extensions to manage tracking.

Data Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, managing reservations, and organising offline poker events. These providers are contractually obligated to protect your data and use it only for the services they provide.

  • Website hosting and analytics providers.
  • Reservation and event management platforms.
  • Email communication services.

Legal Requirements

We may disclose your information if required by law, such as in response to a court order or government request, or to protect the rights, property, or safety of Card Haven, our guests, or others.

  • Compliance with Australian legal obligations.
  • Enforcement of our terms and conditions.
  • Protection against fraud or security threats.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have.

  • We will provide notice before your information is transferred.
  • The new entity will be required to honour this privacy policy.

Data Security and Retention

Security Measures

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. These measures include encryption, access controls, and regular security reviews.

  • Secure socket layer (SSL) technology for data transmission.
  • Restricted access to personal information on a need-to-know basis.
  • Regular staff training on privacy and data protection.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymise it.

  • Reservation data is typically retained for 12 months.
  • Marketing consent is retained until you withdraw it.
  • Legal obligations may require longer retention.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate or incomplete.

  • Contact us at [email protected] to request access.
  • We will respond within 30 days as required by Australian law.
  • You may be asked to verify your identity.

Opt-Out and Deletion

You can opt out of marketing communications at any time and request deletion of your personal information, subject to legal obligations. To do so, contact us using the details below.

  • Use the unsubscribe link in any marketing email.
  • Email [email protected] with your request.
  • We will process deletion requests within a reasonable timeframe.

Contact Us

Privacy Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us using the details below. We are committed to addressing your concerns promptly.

Changes to This Policy

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will indicate the most recent revision. We encourage you to review this policy periodically.

  • Material changes will be communicated via our website.
  • Continued use of our services after changes constitutes acceptance.
  • This policy was last updated on 2 September 2026.